Technical support is available Monday to Friday, 8AM to 5PM MST (holidays excluded) for all Stratum Global customers on active software maintenance. Support is provided through this portal only.

Portal accounts are limited to your organization's designated technical liaison(s), the individuals responsible for your TagNet system. If you're a technical liaison and don't yet have an account, or need to add another liaison at your organization, look for the Need Access? button on the portal home page to get started.

If you're a reseller or services partner, you can also request portal access using the same button. Approved partner accounts get access to additional partner-specific resources.

Once you have an account, you'll have full access to the Knowledge Base, Forums, and TagNet documentation, and can submit support tickets for:

• Troubleshooting production issues
• System feature questions directly related to the TagNet application

Hardware issues are handled by your reseller or the manufacturer, not Stratum Global support. This includes things like:

• Wifi or network connectivity for readers and scanners
• Connecting or pairing a new scanner or reader
• A reader that's failed, gone offline, or won't connect
• Printer calibration, alignment, or print quality issues
• Replacing or configuring hardware after a device swap

If you're not sure whether something is a hardware or software issue, a quick way to tell: if it's about a physical device not turning on, connecting, or printing correctly, that's hardware. If it's about data, results, or behavior once TagNet has the information, that's us.